Refund Policy

1. 14-day right of withdrawal (EU/EEA consumers)

If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days without giving a reason. Where you ask us to begin providing the service immediately, you acknowledge that this right may be reduced once the service has been fully performed, and you may owe an amount proportionate to what has been provided.

2. Subscriptions

You can cancel anytime. Cancellation stops future renewals; the current paid period continues until its end. We generally do not provide pro-rata refunds for the unused portion of a billing cycle unless required by law.

3. When you're eligible for a refund

• You request within the 14-day withdrawal window and the service has not been substantially used.
• A duplicate or accidental charge occurred.
• The service was materially unavailable due to our fault and we could not resolve it.

4. Cryptocurrency (TON) payments

On-chain TON payments are irreversible. Where a refund is approved for a TON payment, it will be returned in TON to your originating wallet at the prevailing exchange rate at the time of refund; network fees and exchange-rate movements are not reimbursed.

5. How to request

Email [email protected] with your order reference and the reason. We aim to respond within 5 business days and to process approved refunds within 14 days via the original payment method (Revolut, PayPal, or TON).

6. Chargebacks

Please contact us before opening a chargeback — most issues are resolved faster directly. Fraudulent chargebacks may result in account suspension.